Let’s get you back into flow.

One place for questions, licenses, and product help. Tell us what you expected and what happened; we’ll route it to the right person.

Calendar items aren’t appearing

Open Aerie Settings → Links and connect Calendar. If access is blocked, use Open Calendar Settings and enable Aerie under Privacy & Security. Aerie refreshes automatically while open.

The notch doesn’t open

Use the Aerie menu-bar icon or press Option–N. On another display or in fullscreen, Aerie follows the active screen. If the pointer gesture still fails, quit and reopen the app and mention your display arrangement.

Back up or restore

Open Settings → Data. Export creates a portable JSON backup. Import validates the file and preserves the previous planner before replacing anything.

Help us diagnose a problem

Open Settings → Data → Export Diagnostics. Review the JSON before attaching it through Report a problem. It includes app, macOS, hardware, crash, and performance information—not tasks, notes, or calendar events.

License help

Use the complete key from your purchase email. A lifetime license includes all 1.x updates. For replacement or activation help, contact support.